Recycly User & Setup Guides
5 articles in this section
Returns & RMAs (5)
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Returns (RMAs): Credit notes, refunds and replacement orders
This article covers the money side of a customer return, once the goods are back on the RMA (Return Merchandise Authorisation - the reference a customer quotes...
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Returns (RMAs): Receiving items back and deciding what happens to them
This article covers what happens once the goods turn up: where the receiving screen lives, how to book in a part delivery, the four outcomes that decide what...
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Returns (RMAs): Setting up and raising a return
A Return Merchandise Authorisation (RMA) records goods a customer is sending back to you, from first contact through to receipt and credit. It covers the...
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Returns (RMAs): The customer pack, the RMA document and return labels
Once a return has been agreed, RecyclyERP gives the customer everything they need: the RMA (Return Merchandise Authorisation) document that goes inside the...
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Returns (RMAs): The Returns report
This article covers the Returns report: the screen that turns every return you have raised into numbers you can act on. It explains what each column means, how...