If when testing the Aiken integration link from the Aiken config screen, there's an error which you're unable to repair via other means (e.g. updating your connection info), contact the Recycly support team who can remove and re-add the integration for you.
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Resetting an Aiken integration connection when the link is broken or lost
More in Aiken
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Aiken Workbench: Creating a Recycly Item ID Custom Field (esp. useful for matching reports to Lots)
By default, our Aiken integration matches Aiken reports to Items in Recycly using the device Serial Number. However, the serial number may not always be easy...
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Aiken Workbench: Installing TeamViewer for Recycly Remote Support
We've designed our Aiken integration to be as self-service as possible, but there are occasions where there is a problem on your Aiken server which prevents it...
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Aiken Workbench: Installing the Recycly Integration service
In order to connect your Aiken Workbench system to Recycly, you'll need to install our Recycly-Aiken integration software on your Aiken server.For your...
Still stuck? Contact the Recycly support team