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Aiken Workbench: Installing TeamViewer for Recycly Remote Support

Last updated: 31 October 2024 at 11:44:57 UTC by Administrator

We've designed our Aiken integration to be as self-service as possible, but there are occasions where there is a problem on your Aiken server which prevents it from connecting to Recycly, and in these instances it is useful for us to be able to access your Aiken server remotely so we can diagnose any issues.


To complete the below steps, you will need to have the password for the awbadmin user on your Aiken server to hand. This password will have been set when your Aiken server was set up.


TeamViewer


TeamViewer is a piece of software that you install on your Aiken server, which allows us (with your permission) to connect to it, view its screen, and remotely access files needed for support.




Installing TeamViewer


On your Aiken server, press the Windows key on your keyboard (pictured below)




This should bring up the Gnome menu, which should include the Firefox web browser




Open Firefox and go to www.teamviewer.com and click on the Free Download button (or locate the TeamViewer Download option)