Case Study
R3 Environmental Solutions
Rosie Inns
Highlights
- End-to-End Visibility: Recycly replaced disparate tools (Certus, Excel, SharePoint) with a unified system, giving R3 complete traceability and chain of custody for every asset.
- Customisable Documentation: The ability to redesign data-destruction certificates and paperwork has made client communications clearer and reduced manual effort to “four clicks.”
- Data-Driven Operations: Barcode scanning and lot tracking have made R3 truly “data aware,” enabling instant item histories even for services not explicitly billed.
- Engaging Marketing Tools: Drag-and-drop campaign building and targeted mailing lists let R3 launch customer-facing communications without a dedicated marketer.
- World-Class Support: Ongoing guidance and best-practice tips from Russell have ensured smooth implementation and continuous improvement.
1. Can you briefly describe R3’s business model, size and your role there?
“We’re a small ITAD and IT-recycling company collecting redundant IT equipment regionally. We either prepare devices for resale or recycle them down to raw materials. As Warehouse & Sales Manager, I build and organise the warehouse operations and handle customer interactions end-to-end.”
2. What were you doing for IT asset tracking and disposition before Recycly?
“We managed everything with Certus and Excel spreadsheets – exporting data, copying into our templates. It gave us ultimate flexibility in documentation.”
3. What pain-points or manual workarounds were causing you the biggest headaches?
“We needed a unified system to link bookings, collections, and integration staff for full traceability and chain of custody.”
4. How did you first hear about Recycly?
“Steve Mellings from ADISA introduced us to Recycly.”
5. Who else did you evaluate, and what tipped the scale in Recycly’s favour?
“We looked at MakorERP and even toyed with building our own. Recycly offered the most comprehensive process support even in development and aligned perfectly with our ADISA and ISO certification needs.”
6. Which must-have features were most critical for you?
“The address book/CRM was huge, giving us centralised customer and contract details. Customisable data-destruction documents let us present clearer, more informative paperwork. Inbound order tracking and planned outbound waste tracking were also key.”
7. What concerns did you have going into the trial or pilot?
“We just wanted confirmation that the system could flex to our workflows – and it has exceeded expectations.”
8. How smooth was the setup and training process?
“Recycly’s built in ‘Setup Assistant’ was really useful, and direct support from Russell made all the difference. The knowledge base has been great for quick refreshers.”
9. Were there any surprises or pleasant discoveries once you were live?
“We discovered we could send paperwork immediately after bookings in just four clicks. And the flexibility to customise the system to our exact needs was a fantastic surprise.”
10. Walk me through a typical day now that you’re on Recycly. What’s different?
“Drivers check the calendar, print paperwork, book items with barcode scans, segregate for recycling or resale, sanitise data, then send documents to clients – all seamlessly in one system.”
11. How has barcode-driven scanning, inventory and reporting freed up your time or reduced errors?
“Barcode scanning inherently removes manual errors. Once fully embedded, I anticipate significant time savings on onboarding and day-to-day operations.”
12. Has Recycly’s chain of custody and audit trail reduced your compliance risk?
“Our audit trail is now fully centralised, which makes maintaining compliance far more streamlined.”
13. What’s your single most-used or most-valuable feature?
“The CRM/address-book section – having all customer contracts and details in one place is invaluable.”
14. Anything unexpectedly useful you didn’t expect when you signed up?
“The marketing campaign builder is simple, fun and engaging even without prior marketing experience.”
15. How has your ongoing support experience been – both with Recycly and any resellers?
“Incredible. Recycly has provided solutions for every issue – big or small – and shared best-practice tips throughout.”
16. How do you feel about the product roadmap and future enhancements?
“I’m excited about the environmental-scoring feature our clients are requesting. Recycly feels like an evolving machine adding the features we need.”
17. If you had to put a number on it, what ROI have you seen (time saved, errors prevented, revenue uplift)?
“While it’s early days, saving paperwork time and error reduction has already made the time investment 100% worth it.”
18. What would you tell a colleague who’s on the fence about Recycly?
“Give it a try and embed yourself in it – you’ll find it’s the best decision for your business.”
19. On a scale of 0–10, how likely are you to recommend Recycly and why?
“A clear 10 out of 10 – because the investment of time and effort has paid off in streamlined operations and happier customers.”
20. Anything else you think we should shout about?
“We’ve become so much more data-aware. We can now provide clients with histories for every item, even services they didn’t explicitly ask for.”