Recycly Terms & Conditions
Notes:
The following T&Cs apply to customers of one or more Recycly products ONLY
Junari customers can find relevant Terms and Conditions here
Recycly Software Ltd – Terms & Conditions (covering all Recycly products)
These Terms and Conditions (“Agreement”) govern the supply and use of all products and services provided by Recycly Software Ltd (registered in England, company number 15144294, VAT number GB932497012, registered office: 340 The Crescent, Colchester, Essex, CO4 9AD, United Kingdom).
By submitting a sign-up form, accepting a quotation or proposal, or using any Recycly product, you (“Customer”) agree to these Terms and Conditions in full.
Section 1 – General Terms (apply to all Recycly products)
1. Definitions
- Recycly / The Company – Recycly Software Ltd.
- Customer – The organisation or individual accepting these Terms.
- Recycly Products – Collectively refers to RecyclyERP, Recycly Asset Manager, and RecyclyConnect, as well as any associated hosted apps, portals, or APIs.
- System / Systems / Software – The individual Recycly product(s) the Customer uses.
- Agreement – These Terms and any referenced documents or schedules.
- Data Controller – The Customer.
- Data Processor – Recycly Software Ltd.
- Reseller – An authorised third party permitted by Recycly to sell, provide services (inc. onboarding, data imports, training etc.), or invoice on its behalf.
2. Agreement & Acceptance
2.1 Acceptance occurs when the Customer submits a Recycly sign-up form, accepts a quotation, or accesses a live System.
2.2 This Agreement supersedes all prior communications.
2.3 Variations must be agreed in writing by Recycly.
3. Scope & Licence of Use
3.1 Recycly grants the Customer a non-exclusive, non-transferable licence to use the relevant Recycly product(s) for internal business purposes.
3.2 Customers may not copy, resell, sublicense, or reverse-engineer any Recycly product.
3.3 Recycly may, at its discretion, provide a temporary test instance of a product for a setup fee and small ongoing fee. Test instances may be cleared or deleted at any time.
4. Hosting, Availability & Updates
4.1 All Recycly products are hosted on Amazon Web Services (AWS) infrastructure with high reliability and redundancy.
4.2 Recycly aims for 99%+ uptime, excluding scheduled maintenance.
4.3 Updates are released approximately every 2–6 weeks, usually requiring around 1 hour of scheduled downtime during evening UK hours (around 19:00).
4.4 A notification may appear within the product to refresh the browser if it was open during an update.
5. Fair Use
5.1 Use of all Recycly products is subject to fair-usage principles.
5.2 Excessive usage (such as unusually high traffic, storage, or API calls) may trigger review.
5.3 Recycly may ask Customers to moderate use, increase fees (where applicable), or limit/suspend access.
6. Data Protection & GDPR Compliance
6.1 Recycly Software Ltd is registered with the UK ICO (ref. ZB667107).
6.2 The Customer is the Data Controller; Recycly is the Data Processor.
6.3 Data is hosted on UK/EU servers. Further details: https://recyclyerp.com/data-security.
6.4 Recycly processes data only as required to provide its services, using reputable UK/EU sub-processors for hosting, email, and backup.
6.5 Recycly does not sell or share data for marketing.
6.6 Recycly shall notify the Customer promptly in the event of a personal data breach.
6.7 Customers may request data export or deletion at any time, subject to verification. This will be, in most cases, and unless otherwise confirmed in writing: billable.
6.8 Certain Recycly products may interoperate (e.g. RecyclyERP ↔ RecyclyConnect). Data will only be shared between products where the Customer has explicitly linked their accounts or consented.
7. Intellectual Property & Trademarks
7.1 Recycly retains ownership of all source code, modules, and associated IP.
7.2 The Customer’s rights are limited to use; no transfer of ownership occurs.
7.3 “Recycly” is a registered trademark of Recycly Software Ltd, Trade Mark No: UK00004212875.
7.4 Customers must obtain prior written consent to use the Recycly name or trademark in marketing.
8. Liability & Indemnity
8.1 Recycly will exercise reasonable skill and care in performing its obligations.
8.2 Recycly’s total liability (in contract, tort, or otherwise) is capped at the total fees paid by the Customer in the previous 12 months.
8.3 Recycly is not liable for consequential, indirect, or special losses, including loss of profit or data.
8.4 For free or credit-based products (Recycly Asset Manager and RecyclyConnect), use is at the Customer’s own risk; Recycly provides no warranty and accepts no monetary liability.
8.5 No liability arises from Customer misconfiguration or third-party software/integration failures.
9. Confidentiality
9.1 Both parties must protect confidential information obtained during the Agreement.
9.2 Exceptions apply to information that is public, previously known, or lawfully disclosed by a third party.
9.3 This obligation continues for one year after termination.
10. Resellers
10.1 These Terms apply to direct customers of Recycly.
10.2 Recycly may authorise Resellers to invoice customers directly.
10.3 If you believe a Reseller has invoiced unfairly or duplicated a Recycly invoice, contact info@recyc.ly immediately.
11. Dispute Resolution & Governing Law
11.1 Any dispute shall first be discussed in good faith between senior representatives.
11.2 If unresolved, parties will attempt mediation before legal action.
11.3 This Agreement is governed by the laws of England and Wales, under the exclusive jurisdiction of the English courts.
12. Force Majeure
Neither party shall be liable for failure or delay caused by events beyond reasonable control (e.g. natural disaster, power outage, war, or governmental restriction).
13. Amendments & Notices
13.1 Recycly may update these Terms with 30 days’ notice via website or email.
13.2 Continued use constitutes acceptance of the revised Terms.
13.3 All legal notices should be sent to info@recyc.ly.
14. Miscellaneous
14.1 If any clause is found invalid, the remainder remains in effect (Severability).
14.2 No waiver of a breach constitutes a waiver of subsequent breaches.
14.3 This Agreement represents the entire agreement between the parties regarding use of Recycly products.
Schedule A – RecyclyERP
A1. Overview
RecyclyERP is a paid software service subject to onboarding, implementation, and ongoing fees as set out on https://recyclyerp.com/pricing.
A2. Fees & Payment
A2.1 Fees are payable in GBP as per published pricing unless otherwise agreed in writing.
A2.2 The onboarding fee is invoiced and payable before implementation begins.
A2.3 Monthly fees begin once live access is granted, or onboarding is deemed complete, or one month after onboarding has started, whichever is soonest.
A2.4 Unless expressly stated otherwise in writing by Recycly, each RecyclyERP subscription requires a minimum of three (3) paid user accounts. Administrative or system accounts created by Recycly (e.g. for support or integration purposes) do not count toward this total.
A2.5 Payment methods are listed on each invoice.
A2.6 Late payments incur statutory daily interest under the Late Payment of Commercial Debts (Interest) Act 1998, plus recovery costs.
A2.7 Recycly may suspend access for non-payment and recover unpaid debts via third-party agencies.
A3. Onboarding
A3.1 By signing up, the Customer agrees to pay the onboarding fee and attend all sessions.
A3.2 Sessions last 30–120 minutes, scheduled over 4–12 weeks.
A3.3 First two cancellations free; £50 + VAT charged for each thereafter.
A3.4 After four missed sessions, Recycly may start monthly billing.
A3.5 Recycly may cancel or reschedule sessions with reasonable notice.
A3.6 Recycly is not responsible for delays caused by Customer inaction.
A4. Implementation & Delivery
A4.1 Timelines depend on project complexity and Customer responsiveness.
A4.2 Implementation is deemed complete once the Customer has live access.
A4.3 Data import verification and billing triggers as defined by Recycly.
A5. Support & Maintenance
A5.1 Support via support@recyc.ly or the Recycly customer portal.
A5.2 Acknowledged within one business day; prioritised by severity.
A5.3 Excessive support may incur extra fees.
A5.4 Integrations and third-party tools excluded from SLA coverage.
A6. Pricing Changes
A6.1 Recycly reserves the right to increase recurring fees by a minimum of 3% annually.
A6.2 Material changes will be communicated at least 30 days in advance.
A7. Termination & Data Retention
A7.1 Either party may terminate with 30 days’ written notice.
A7.2 Onboarding fees are non-refundable.
A7.3 Recycly may terminate immediately after repeated non-payment or lack of cooperation.
A7.4 Data retained for 30 days, backups up to 90 days, then deleted.
A7.5 Retention extension available for a fee.
Schedule B – Recycly Asset Manager
B1. Overview
Recycly Asset Manager is free to use, subject to these Terms and fair usage limits. Registration and account creation infer acceptance of this Agreement.
B2. Fair Use & Limitations
B2.1 Recycly may restrict usage if it impacts service stability.
B2.2 Excessive storage or data activity may trigger warnings, throttling, or suspension.
B2.3 Recycly may add premium or chargeable features in future.
B2.4 Existing free features will remain free wherever possible, and no new fees will apply without prior notice.
B3. Disclaimer
B3.1 Recycly Asset Manager is provided “as is”.
B3.2 Recycly makes no warranty as to availability or accuracy.
B3.3 No compensation or liability shall apply to use of this free product.
Schedule C – RecyclyConnect
C1. Overview
RecyclyConnect is a lead-exchange and networking platform free to sign up and browse. Certain features (such as accessing contact details) require purchasing credits.
C2. Credits & Payments
C2.1 Credits are purchased manually through in-app payments.
C2.2 Credit pricing and refund rules are displayed within the app.
C2.3 A percentage of credits may be refunded for lost leads, as shown in-app.
C2.4 No cash refunds are provided; refunds are applied as credits only.
C2.5 Credit expiry will be introduced in future and clearly shown in the app if applicable.
C2.6 Recycly reserves the right to adjust pricing or credit value with 30 days’ notice.
C3. Fair Use & Limitations
C3.1 Excessive or automated use may result in suspension or account review.
C3.2 Recycly provides no guarantee regarding lead quality or accuracy.
C3.3 Customers are responsible for any communications made through the platform.
C4. Disclaimer
C4.1 RecyclyConnect is provided “as is”.
C4.2 Recycly disclaims liability for lead availability, accuracy, or outcomes.
C4.3 Use is at the Customer’s own risk.
Recycly Software Ltd
Address: 340 The Crescent, Colchester, Essex, CO4 9AD, United Kingdom
Company Number: 15144294
VAT: GB932497012
Contact: info@recyc.ly