Microsoft 365: Configuring a Microsoft 365 User for Recycly Email

In order to use Microsoft 365 with Recycly, you will need to configure an email account within your Microsoft 365 domain for Recycly to use for sending / receiving email.

Create a new Microsoft 365 User

In Microsoft 365 Admin Center, go to Users -> Active Users and create a new user

• Call it "Recycly User" or something similarly memorable
• Set its email address to recycly@yourdomain.com
• It only requires User access (no admin rights)
• Set a password for it, and keep a note of it.

Enable "Authenticated SMTP" for the Recycly user in Microsoft 365

Recycly uses SMTP for sending emails, so you'll need to make sure this is enabled for the new user you just created. To so this:

1. Click the Recycly user in your list of users, then click the Mail tab, as shown below

2. Click the Manage email apps link, and make sure Authenticated SMTP is ticked

Click the Save Changes button to save this setting

Grant Send-As permission for all users and groups that need to send through Recycly

In order for Recycly to be able to send messages as other users and groups on your domain, the new Recycly user needs permission to send as those users and groups.

To enable this, you need to go into each user and group, and click the "Send As Permissions" option

And add your new "Recycly" user, so that Recycly can send using that user's email address

You'll need to repeat the above for all users and groups on your Microsoft 365 domain that need to send through Recycly

Please note that there is often a delay of a few minutes between changing the above settings, and them taking effect, so don't worry if the change doesn't seem to work immediately

When all users have been configured as above, you can proceed to set up the outgoing email server in Recycly.

See the article Microsoft 365: Setting up the Outgoing Email server in Recycly